Refund Policy

You may Transfer to another available test date or cancel your test if you inform us at least five weeks before the test date.  An amount of (JOD 30) will be deducted from the refunded amount.

No refunds will be allowed for IELTS within 5 weeks of the test date. 

Exemptions from the below:

Serious illness (e.g. hospital admission or serious injury)

Loss or bereavement - a close family member

Hardship, trauma – e.g. Victim of crime, traffic accident etc.

Military service

In the above cases a refund, less 30 JOD administrative fee, will be granted.

If you are absent on any part of the test without a prior notice, you may not expect to receive a refund. Speaking test can be rescheduled for an additional fee of (JOD 30).

Remarking fee (Enquiry on Results): full refund if the mark improves and no refund if the mark remains the same.

We do not refund or return any publication material.

Refund or Test Date Transfer Form